Team Augmentation Archives - MS2 Retail Advisory

What Techniques Can Enhance Customer Service Experiences in North America’s Multicultural Environment?

Leave a Comment / Retail Insights / By ms2retail

North America is a bucket of different cultures, with 43 million immigrants and 350+ languages spoken. Delivering great customer service in this diverse environment requires understanding and adaptability. To effectively connect with all customers, consider the following key points: Cultural understanding boosts customer experience, broadens reach, improves accessibility, builds loyalty, sets you apart, and ensures …

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End of Outsourcing? The Trump Policy That Could Cripple U.S. Retailers Overnight

Leave a Comment / Retail Insights / By ms2retail

If Donald Trump is re-elected and makes good on his promise to end outsourcing, it could have big consequences for the U.S. retail industry and businesses across the country. Trump’s plan to “stop outsourcing and make the U.S. a manufacturing superpower” could force many retailers and businesses to change how they operate, leading to higher …

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From Tech to Merchandising: Comprehensive Remote Talent Solutions for Retail Success

Leave a Comment / Retail Insights / By ms2retail

In today’s rapidly evolving retail landscape, the need for innovative talent solutions is more pressing than ever. With the advent of technology and the shift towards e-commerce, retail businesses must adapt to stay competitive. One effective strategy is leveraging remote talent to enhance various aspects of retail operations. From technology to merchandising, remote talent solutions …

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5 Hidden Things No One Talks About While Outsourcing to India

Leave a Comment / Retail Insights / By ms2retail

Outsourcing to India has become a common business strategy for companies looking to reduce costs, tap into a large pool of skilled labor, and maintain competitive advantage. While the benefits are widely touted, there are several hidden aspects that are often overlooked. Here are five crucial, yet under-discussed, considerations when outsourcing from India. 1. …

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Bilingual Customer Service: A Growing Necessity

Leave a Comment / Retail Insights / By ms2retail

In today’s globalized world, businesses are increasingly recognizing the importance of bilingual customer service. With diverse populations and international markets, the ability to communicate in multiple languages is no longer a luxury but a necessity. Bilingual customer service not only enhances customer satisfaction but also expands market reach and improves brand loyalty. Why Bilingual …

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Importance of NSR (National Skills Registry) while offshoring from India

Leave a Comment / Retail Insights / By ms2retail

Offshoring, especially in the IT and professional services sector, has become increasingly prevalent in today’s global economy. As companies seek to tap into the talent pool available worldwide, ensuring the credibility and reliability of professionals becomes paramount. In this context, the National Skills Registry (NSR) emerges as a crucial tool, particularly for offshoring from India. …

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How Canada is Losing Tech Talent to the US?

Leave a Comment / Retail Insights / By ms2retail

In today’s digital age, the competition for tech talent is fierce, with countries like the United States often attracting skilled professionals from around the world. Canada, despite its thriving tech ecosystem, has been experiencing a brain drain as tech talent migrates to the US. Technology Talent Shortage in Canada Despite Canada’s reputation as a …

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Retailers’ Guide to Image Retouching: In-House Team, Team Augmentation or Freelancers?

Leave a Comment / Retail Insights / By ms2retail

In the dynamic world of retail, where visuals play a pivotal role in the buying decision, the art of retouching has become a secret weapon for many businesses. From small boutiques to large e-commerce giants, the need for high-quality images that grab the customer’s attention has never been more crucial. But what kind of retail …

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India to have 1900 GCCs by 2025: A wake-up call to all North American Retailers

Leave a Comment / Retail Insights / By ms2retail

The global economic landscape is evolving, and India is emerging as a key player in this transformation. The rise of Global Capability Centers (GCCs) in India is not only significant for the Indian market but also holds immense potential for the North American market. India is expected to witness a surge in the number …

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Mitigating Investment Risks in India: Karnataka Digital Economy Mission (KDEM) Eases Foreign Retail Expansion

Leave a Comment / Retail Insights / By ms2retail

We understand that venturing into new markets can present a number of challenges, especially when it comes to understanding government policies and local ecosystems. As you consider expanding your operations to India, particularly Bengaluru. Introducing the Karnataka Digital Economy Mission (KDEM), an initiative jointly led by the Government of Karnataka and industry leaders. KDEM …

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