Offshoring

Outsourcing

End of Outsourcing? The Trump Policy That Could Cripple U.S. Retailers Overnight

If Donald Trump is re-elected and makes good on his promise to end outsourcing, it could have big consequences for the U.S. retail industry and businesses across the country. Trump’s plan to “stop outsourcing and make the U.S. a manufacturing superpower” could force many retailers and businesses to change how they operate, leading to higher …

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What makes customer service great? Discover the psychological secrets to amazing customer support.

Great customer service is crucial for any successful business. It’s not just about solving customer problems; it’s about understanding what people need, building strong relationships, and creating positive experiences that keep them coming back. Let’s explore the psychology behind top-notch customer service, focusing on empathy, communication, and emotional intelligence.   Understanding Customer Needs The foundation …

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National Skills Registry

Importance of NSR (National Skills Registry) while offshoring from India 

Offshoring, especially in the IT and professional services sector, has become increasingly prevalent in today’s global economy. As companies seek to tap into the talent pool available worldwide, ensuring the credibility and reliability of professionals becomes paramount. In this context, the National Skills Registry (NSR) emerges as a crucial tool, particularly for offshoring from India. …

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team augmentation

3 reasons why team augmentation fails

Whenever someone mentions that team augmentation has many advantages, one immediately thinks of cost-cutting. But let’s be real; how much cost-cutting should an entrepreneur realistically expect, and what other aspects should they be aware of before diving into it? Here are three reasons why team augmentation might encounter roadblocks. 1. Lack of local expertise Talking …

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