At MS2 Retail, we create scalable, easy, cost effective solutions tailored to your needs. We service top Canadian companies providing bilingual (French/English) or English Only CX solutions that act as an extensions of your in-house teams.
With MS2's team augmentation services can optimize your CX operations while reducing overhead costs associated with hiring and training full-time employees. By leveraging our offshore talent pool, you can achieve significant cost savings without compromising on service quality.
Your team works closely with us to understand your unique business requirements and tailor our team augmentation services to align with your specific goals and objectives. Whether you require short-term project support or long-term strategic partnerships, we have the expertise to deliver customized solutions that drive results.
Our solutions are designed to optimize your resources and reduce expenses.
We provide flexible and scalable bilingual customer experience talent to meet your demands.
We offer strategic insights, industry expertise, and innovative solutions to help drive your growth. We are committed to becoming a long-term partner and achieving shared success.
Our offerings are customized to meet the specific needs of your business, ensuring the best fit and maximum impact.
![](https://www.ms2retail.com/wp-content/uploads/2024/05/depositphotos_220944824-stock-photo-selective-focus-smiling-female-call.webp)
- Achieve 40% to 60% cost savings compared to in-house CX management.
- Benefit from local support and management backed by over 20 years of retail expertise.
- Get customized bilingual CX solutions implemented in under 3 weeks.
Types of Support
We engage with our clients’ customers across all communication channels in a consistent, seamless, and personalized way.
- Voice Support
- Chat Support
- Tech Support
- Email Support
![](https://www.ms2retail.com/wp-content/uploads/2024/05/660c62f1089e0f23e3084f76_home-slider-a-p-500-1-1024x846.jpg)