CX Bilingual Customer Service Outsourcing

At MS2 Retail, we create scalable, easy, cost effective solutions tailored to your needs. We service top Canadian companies providing bilingual (French/English) or English Only CX solutions that act as an extensions of your in-house teams.

With MS2's team augmentation services can optimize your CX operations while reducing overhead costs associated with hiring and training full-time employees. By leveraging our offshore talent pool, you can achieve significant cost savings without compromising on service quality.

Your team works closely with us to understand your unique business requirements and tailor our team augmentation services to align with your specific goals and objectives. Whether you require short-term project support or long-term strategic partnerships, we have the expertise to deliver customized solutions that drive results.

Our solutions are designed to optimize your resources and reduce expenses.

Easily Scale Bilingual CX Talent (French & English)

We provide flexible and scalable bilingual customer experience talent to meet your demands.

True Partnership with Your Company Operation

We offer strategic insights, industry expertise, and innovative solutions to help drive your growth. We are committed to becoming a long-term partner and achieving shared success.

Tailored Solutions

Our offerings are customized to meet the specific needs of your business, ensuring the best fit and maximum impact.

Types of Support

We engage with our clients’ customers across all communication channels in a consistent, seamless, and personalized way.

Examples of Types of support:

Account-related Concerns: We assist your customers with account-related queries, including account setup, login issues, password resets, and account management. Our team ensures a smooth and hassle-free experience for customers accessing your platform.

Subscription/Membership Concerns: Customers with subscription or membership queries receive dedicated support from us. Whether they need assistance with subscription renewal, cancellation, or upgrading/downgrading plans, we provide personalized assistance to address their needs.

Rewards/Loyalty Programs: Our customer care team helps your customers navigate rewards and loyalty programs, including earning points, redeeming rewards, and understanding program benefits. We strive to enhance customer engagement and loyalty through tailored support and guidance.

Order Management: We offer comprehensive support for order management, assisting your customers with placing orders, tracking shipments, modifying orders, and resolving any issues or discrepancies related to their purchases.

Shipping Inquiries: Customers can rely on us for prompt and accurate assistance with shipping inquiries, including delivery status updates, shipping options, and address verification. We ensure a smooth and transparent shipping process for enhanced customer satisfaction.

Returns, Replacement, and Refunds: Our customer care specialists handle return, replacement, and refund requests with efficiency and empathy. We guide your customers through the returns process, facilitate product replacements, and expedite refunds to ensure a seamless resolution.

Technical Support Services: Your customers receive expert technical support services for troubleshooting issues related to products, services, or digital platforms. Our technical support specialists offer guidance, troubleshooting tips, and solutions to resolve technical challenges effectively.