Customer Case Studies

GCCs in India are increasingly emerging as hubs of excellence for innovation and digital transformation, enhancing their significance in the value chain. Key drivers of this growth include software exports, a highly skilled tech workforce, expansion into tier-2 cities, government backing, and improving infrastructure. These factors collectively contribute to India’s thriving GCC market, solidifying its …

Driving Global Excellence: India’s Robust Economy and GCC Growth Read More »

In the competitive and rapidly evolving e-commerce landscape, a leading Canadian apparel retailer sought to enhance its digital presence. This white paper outlines the implementation of MS2 Retail’s remote team augmentation strategy, addressing critical challenges and significantly improving operational efficiency through specialized remote talent.   Challenges Encountered by the Canadian Apparel Retailer: As a prominent …

Advanced Image Retouching & Design Solutions for a Leading Apparel Retailer Read More »

This case study examines the implementation of MS2 Retail’s remote team augmentation strategy, which significantly enhanced a Canadian retailer’s customer service operations by utilizing specialized talent from the Philippines, thereby optimizing e-commerce functions.   Challenges Encountered by the Canadian Retailer: The retailer, a key figure in the Canadian apparel sector, confronted several challenges in sustaining …

How holiday CX support staff hiring became easy and cost effective Read More »